Privacy Policy
Last updated: 20 October 2026
1. Introduction
Britannia Crown Education Consultants ("Britannia Crown", "we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what information we collect, how we use it, and the choices you have.
This is a general template and has not been reviewed by a lawyer. Please have it reviewed to ensure it meets your obligations under applicable law (including UAE data protection regulations and, where relevant, UK GDPR) before relying on it.
2. Information We Collect
- Contact details you provide via our forms, name, email address, phone number, and any details about your child's age or the service you're enquiring about.
- Messages you send us by email, or through our contact, booking and guide-request forms.
- Basic usage data collected automatically via Google Analytics and Google Tag Manager (pages visited, general location, device type).
3. How We Use Your Information
- To respond to enquiries and provide the services you've requested (nursery search, school placement, tutoring, homeschool support, or education concierge services).
- To send the free guides you've requested, by email.
- To administer the Ambassador Programme, including tracking referrals and arranging payment.
- To improve our website and services.
4. Sharing Your Information
We do not sell your personal information. We may share it with trusted third parties who help us operate our business, for example, our tutors and school-placement partners (only as needed to deliver the service you've requested), the services that run our website and records (Vercel for hosting, Neon for our secure database, Clerk for portal sign-in, Resend for email, Stripe for payments, Daily for online lessons, and Microsoft's document viewer to display Word, Excel and PowerPoint documents we share with you in your portal, which it does through a link that expires after 10 minutes), and our analytics providers (Google). Enquiries you send through our website are kept in our own secure client records so our team can follow up with you. We also keep an activity log of sign-ins to the portal, documents opened or signed, bookings and who joins and leaves online lessons, for security, safeguarding and support.
5. Data Retention
We retain your information for as long as necessary to provide our services and comply with our legal obligations. You can ask us to delete your information at any time by contacting us.
6. Your Rights
You may ask us to access, correct, or delete the personal information we hold about you at any time by emailing hello@britanniacrown.com.
7. Contact Us
If you have questions about this policy, contact us at hello@britanniacrown.com.